Failed to collect a payment of $10.46.

Time to ask for a favor
Your most loyal customers would probably love to help you out and leave you a review. Make sure you help them out by providing some specific prompts (great waiting room, professional demeanor, etc) and assure them that the review will only take a couple minutes. Also request a specific channel, like Google, Facebook, or Yelp. Make sure they know which channel they are headed to.